TL;DR
InterWorks transitioned from a reactive security model to 24×7 threat monitoring by partnering with ArmorPoint to improve detection, response, and reporting capabilities. This shift enabled them to offer enterprise-grade cybersecurity to clients without building their own SOC.
InterWorks, headquartered in Stillwater, Oklahoma, is a leading Managed Services Provider known for delivering holistic IT management services. Since its inception in 1996, the company has become a trusted partner for businesses requiring customized IT solutions, ranging from routine maintenance to advanced cybersecurity measures. Daniel Holm, Chief Architect, and Andrew Wooten, Director of Sales and Architecture at InterWorks, have been instrumental in steering the company towards adopting innovative technologies that meet the evolving needs of their diverse clientele.
The Catalyst for Change at InterWorks
Despite having in-house experts capable of handling standard security measures, InterWorks recognized they needed the ability to provide continuous, 24×7 cybersecurity monitoring and response. This identified gap exposed their clients to sophisticated and relentless cyber threats, highlighting the urgent need for an enhanced security infrastructure that could offer around-the-clock managed SOC services.
Choosing a Strategic Partnership with ArmorPoint
After a thorough evaluation of providers, InterWorks chose ArmorPoint for its robust and dynamic security solutions. The decision was influenced by several factors:
- 24×7 Comprehensive Monitoring: The ArmorPoint 360 product was particularly appealing because it integrated endpoint monitoring with a SOC team, providing comprehensive coverage and real-time threat detection.
- Full System Access: Unlike many other security providers, ArmorPoint provided unparalleled transparency and control, essential for enabling InterWorks’ security personnel to manage and respond to incidents effectively.
- Advanced Features: In addition to the 24×7 continuous monitoring, Holm explained, “The recent advancements in API access have significantly enhanced our ability to offer extended reporting and better integration for our customers. Additionally, the introduction of CMDB features has provided us with greater operational intelligence on systems, allowing us to monitor scheduled tasks, running services, and gain deeper insights beyond what typical antivirus and EDR software can detect.”
- Scalability and Flexibility: ArmorPoint’s solutions were adaptable enough to meet the varied needs of InterWorks' clientele, making it an ideal choice for a multi-industry provider.
Key Partnership Outcomes
The partnership with ArmorPoint has significantly enhanced InterWorks' managed SOC services suite in a few key ways.
- Advanced Cybersecurity Offerings: With ArmorPoint’s advanced managed SOC services, InterWorks has been able to proactively detect and neutralize threats, both internally and for their clients, significantly improving their overall security posture.
- Increased Client Confidence and Satisfaction: The robust security measures have instilled greater confidence among clients, who trust InterWorks to protect their operations and sensitive data. “Partnering with ArmorPoint provides us with a full and comprehensive group of experts dedicated to ensuring that our clients and their data are kept secure,” noted Wooten.
- Expanded Market Share: Partnering with ArmorPoint has broadened InterWorks' market reach. Wooten remarked, “Our ability to speak to our services and solutions, paired with, the great technology that ArmorPoint brings to us as well, has helped us to land some new clients and, get into to new places that maybe we weren't able to get into before.”
- GTM & Sales Support: InterWorks has benefited from ArmorPoint’s robust library of go-to-market resources and sales support. “The sales process with ArmorPoint has been very smooth. We have ready access to the necessary technical and sales resources, allowing us to efficiently conduct demos and client overviews,” said Wooten. “ArmorPoint's team is always willing to assist on short notice, enhancing our ability to address unforeseen challenges and questions effectively.”
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Interested in learning more about how InterWorks leveraged ArmorPoint to transform their managed SOC services? Download the full case study.
