TL;DR
High Touch Technologies partnered with ArmorPoint's Managed SOC services to transform from an MSP to a cybersecurity leader. The collaboration provided a competitive advantage, improved threat response capabilities, and allowed High Touch to focus on business growth.
High Touch Technologies, a leader in integrated technology solutions, has been at the forefront of innovation for four decades. Founded in 1984 and headquartered in Wichita, Kansas, High Touch's mission, “bringing the human touch to technology,” has remained central to its approach. Over the years, the company expanded its offerings to include IT solutions, software development, cloud solutions, and managed services. High Touch serves diverse industries, from small businesses to large enterprises, making technology accessible and impactful for all clients.
Why High Touch Technologies Added Cybersecurity Services
As a Managed Service Provider (MSP) catering to various clients, High Touch needed a robust cybersecurity solution that could meet the distinct needs of its clientele. Smaller businesses required foundational protections like Managed Endpoint Detection and Response (EDR), while larger organizations demanded more advanced features, such as Security Information and Event Management (SIEM) and compliance support. The challenge was twofold: integrating a solution that could adapt to both ends of their client spectrum and stand out in the competitive MSP landscape with a unique cybersecurity offering.
The Strategic Partnership with ArmorPoint
After assessing multiple cybersecurity providers, High Touch chose ArmorPoint as their partner, a decision that proved instrumental in launching their enhanced cybersecurity services without the time or expense of building an in-house Security Operations Center (SOC). ArmorPoint delivered a perfect balance of cost-effectiveness, comprehensive features, and compliance support, resulting in tailored security packages designed to scale based on client size.
“ArmorPoint was actually a late entry in our due diligence and ended up being the best one out there,” said Jason Fenoglio, Director of Information Security at High Touch Technologies.
Partnership Outcomes
With ArmorPoint as their cybersecurity partner, High Touch has solidified its role as a cybersecurity leader, equipping clients with reliable and advanced protection solutions.
- Competitive Edge: ArmorPoint’s solutions gave High Touch a clear market advantage, meeting diverse client needs and reducing risks for both parties.
- Operational Efficiency: With 24/7 SOC support from ArmorPoint, High Touch streamlined operations and could focus on growth, knowing clients were continuously monitored.
- Faster Threat Response: ArmorPoint's rapid threat detection capabilities reduced High Touch’s mean time to detect threats by tenfold, especially against social engineering attacks, minimizing potential impact.
- Enhanced Client Trust: High Touch’s service value increased, strengthening client relationships through comprehensive, reliable protection.
